18 → 30
Matters a month · Flat-fee and volume law practices
The same form, the fifth time
On a flat fee, every hour of rework comes out of your pocket. Take the rework out and take on more clients.
A composite, built from volume practices like yours. Not a named client.
- The problem, $36,000 a month, Fees lost to rework
- The project, SBK rebuilds intake, documents and forms so facts are entered once and filed fast.
- The outcome, 30, Matters a month
10 p.m. on a Tuesday. An immigration lawyer is typing a client's address, birth date and travel history into a form. It's the fifth form this week with the same facts. Her phone shows three inquiries from today that nobody has answered.
Picture a two-lawyer practice handling immigration filings and real estate closings on flat fees of about $3,000. The lawyers returned calls at night, so half of inquiries waited a day or more. Fees and engagement letters went back and forth by email. Documents were chased item by item for weeks. The same facts were typed into form after form. Each matter took nine hours, and the practice could handle 18 a month.
What SBK rebuilt
SBK mapped every matter from inquiry to filing. Five of every nine hours went to rework and chasing. That time could have served 12 more clients a month, about $36,000 in fees. The rebuild gives every inquiry a reply and a booking link in minutes. The client signs and pays in one step. A checklist chases each document and checks what arrives. Facts are entered once at intake and fill every form after that. The lawyer reviews and signs.
What moved
Every inquiry got an answer the same day. Hours per matter fell from nine to four. The practice took 30 matters a month instead of 18, at the same fee. The lawyers worked one night a week, not four.
| Measure | Before | After |
|---|---|---|
| Matters a month | 18 | 30 |
| Inquiries answered same day | 1 in 2 | All |
| Hours per matter | 9 | 4 |
| Nights worked a week | 4 | 1 |
A problem like this one?
David from SBK replies within one working day.