Every caller booked. Every claim paid.

Most practices lose money at the phone, the schedule and the claim. SBK rebuilds the path from first call to paid claim, then runs it.

Book a free Process Teardown How it starts
Today Leaks at 4 steps
  1. Patient calls $50,000 a month callers who never book
  2. Visit booked Paid hours with no visit empty slots and no-shows
  3. Patient seen
  4. Claim sent One in six, worked twice claims that bounce
  5. Money in Revenue written off balances never collected
48 days to cash
Rebuilt Same steps, one flow 21 days to cash
Medical practices and clinics, from patient calls to money in. Today money leaks at 4 steps and cash takes 48 days. Rebuilt as one flow, cash arrives in 21.
Each step, today and rebuilt
Patient calls
Today Two people on the phones. Voicemail waits till noon.
Rebuilt Every call answered. Desk takes the hard calls, same hour.
Visit booked
Today Insurance checked by hand. Referrals sit for days.
Rebuilt Insurance checked at booking. Staff fill the gaps, same day.
Patient seen
Today Notes finished after hours. Coding waits on notes.
Rebuilt Notes and codes drafted. Clinicians confirm, same day.
Claim sent
Today Billing reworks denials. Claims go out in batches.
Rebuilt Each claim checked first. Billing works exceptions, daily.
Money in
Today Balances chased by phone. Weeks on the books.
Rebuilt Reminders run themselves. Staff call only when needed, days.
A composite, not a client

What's included

The front door that never misses a patient. The Rebuild, about 90 days per process.

  • One intake for every call, message and referral, with a reply the same hour
  • Insurance checked at booking, before the patient arrives
  • Notes and codes drafted for clinicians to confirm
  • Claims checked before they leave, and denials worked the day they land
  • Reminders, recalls and balances that run themselves

Before and after

The same practice, today and rebuilt.

Before and after the rebuild, for a composite practice
What it is measured inTodayRebuilt
New patients booked 2 in 3 9 in 10
Claims paid first time 5 in 6 19 in 20
Days to cash 48 21
Hours on phones a week 60 20
A composite, not a client

How it starts

Start free. Each step has written dates and one fixed price, agreed before you sign.

  1. 1. Process Teardown, 30 minutes: free.
  2. 2. Process X-Ray, two weeks: ask for a price.
  3. 3. The Rebuild, about 90 days per process: ask for a price.
  4. 4. SBK Run, monthly: ask for a price.
Start with a free Process Teardown. Each step earns the next.
  1. 01 Process Teardown We take your path from first call to paid claim apart with you, live, and put a dollar figure on the biggest leak. 30 minutes
  2. 02 Process X-Ray Two weeks inside your practice. We map every call, booking, note, claim and balance. You get the leaks in dollars and the three fixes worth the most. Two weeks
  3. 03 The Rebuild Redesign the path, connect the systems, automate the hand work and add AI where it pays. About 90 days per process
  4. 04 SBK Run Phones, systems and devices kept up and secure. A monthly review of bookings, denials and days to cash. Tuning as you add clinicians and locations. Monthly
Typical prices
  • Process Teardown Free
  • Process X-Ray about $3,500
  • The Rebuild about $12,000
  • SBK Run about $165 a person a month

Typical prices. Yours can be lower or higher with your size and how your work runs today, and it is fixed in writing before work starts.

What you keep

  • Admin access You hold every password and key. We enter with written consent.
  • Your staff Your IT person stays in charge. We work beside them.
  • Your forms You sign your own insurance and compliance forms.

The 9 a.m. pile-up

Picture a four-location group with sixty voicemails every Monday. After the rebuild, nine in ten callers book and cash lands in 21 days, not 48.

Read the story →

Monday, 9 a.m.: sixty voicemails, a stack of faxed referrals and two people on the phones.

Questions

  1. 01
    What does it cost?

    The Teardown is free. The X-Ray is typically $3,500 for up to 50 staff, credited in full against the Rebuild. The Rebuild is typically about $12,000 to design, then priced per process. SBK Run is typically $165 per person a month. Your price can be lower or higher with your size and how your work runs today, and it is fixed in writing before you sign.

  2. 02
    How long does it take?

    Thirty minutes for the Teardown, two weeks for the X-Ray, and about 90 days for each process the Rebuild takes on.

  3. 03
    Do we keep our current systems and IT?

    Yes. We rebuild the process around the systems you have where they work, and your staff and your admin access stay yours.

See where your patients slip away.

Thirty minutes with David Smith. We take one process apart with you and put a dollar figure on its biggest leak. Free.

Book a free Process Teardown Free email security check