$400k → Empty
Treatment in the drawer · Dental practices
The treatment plans in the drawer
Every patient due should be in the chair, and every plan you present should get booked.
A composite, built from dental practices like yours. Not a named client.
- The problem, $400k, Treatment in the drawer
- The project, SBK rebuilds recall, scheduling, follow-up and billing so chairs stay full and plans get booked.
- The outcome, Empty, Treatment in the drawer
Every evening at six, the office manager prints the day's unscheduled treatment. Crowns, an implant, a bridge. She files the pages in a drawer. By spring the drawer holds $400k of dentistry that patients agreed they needed and never booked.
Picture a three-dentist practice with four hygienists. The front desk called the recall list when there was time, which was rarely. 38% of patients due never came back. Late cancels left 22 hygiene hours a week empty. Treatment plans were printed and handed over, and six in ten were never scheduled. Statements went out monthly, and balances took 64 days to collect.
What SBK rebuilt
SBK mapped the path from recall to paid balance. The drawer was the biggest leak. Plans now go to the patient with the costs and payment options laid out. A coordinator follows up within two days. Recall runs by text with a booking link, and a waitlist fills late cancels. Claims go out the same day. Balances are paid by text or card on file.
What moved
Seven in ten plans got booked, up from four. Patients due who came back rose from 62% to 85%. Empty hygiene hours fell from 22 a week to 6. Balances came in within 12 days. The drawer is empty.
| Measure | Before | After |
|---|---|---|
| Patients due who return | 62% | 85% |
| Plans that get booked | 4 in 10 | 7 in 10 |
| Empty hygiene hours a week | 22 | 6 |
| Days to collect a balance | 64 | 12 |
A problem like this one?
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